You may cancel your order at any time before it has been shipped for processing. Once your cancellation request is received and verified, we will process a full refund to your original payment method. Please note that it may take 3-5 business days for the refund to appear in your account, depending on your financial institution's processing time. To cancel an order, please contact our customer service team immediately with your order details.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging with all tags attached. A valid proof of purchase (receipt or order confirmation) is required for all returns. Please ensure the product is securely packaged to prevent damage during return shipping. Items that show signs of wear, damage, or are not in their original condition may be subject to a restocking fee or may be refused for return.
Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7-10 business days. The exact timing of the refund posting to your account depends on your payment provider's policies. Please note that shipping costs are non-refundable unless the return is due to our error (e.g., wrong item shipped or defective product). For products purchased during promotional periods, only the actual amount paid will be refunded.
If you haven't received your refund within the specified timeframe, first check your bank account again and contact your credit card company or payment provider, as it may take some time before your refund is officially posted. If you've completed these steps and still have not received your refund, please contact us with your order details and we will investigate the matter promptly. We may require additional information from you to resolve any refund discrepancies. In cases where the refund was processed but not received, we will work with your financial institution to trace the transaction.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact our customer service team:
Company Name: Tocwatch
Address: 771 Powder House Road, Miami, Florida
E-Mail: [email protected]
Phone: +1 786-838-6215
Our customer service representatives are available Monday through Friday, 9:00 AM to 5:00 PM EST, excluding major holidays. We strive to respond to all inquiries within 24-48 business hours.
